We give you the opportunity to bring genuine reviews within our guidelines so they can stay on our site. We reserve the right to flag comments that breach the fair reviews guidelines. If a person misuses our platform we can remove a review. In addition, a dedicated software is constantly on the lookout for suspicious and fake reviews and will remove them.
You can write a review if you’ve had a recent, genuine experience. Reviews are your chance to share your experiences with others and give feedback to others.
Just keep it fresh by writing about your experience that happened in the past 12 months. When you share your recent experiences, other readers get a feel for how a company is operating now. And companies get valuable up-to-date feedback.
Don’t make up an experience or write a review for someone else — leave it to them to write their own review. And if you’re closely associated with, work for, or are in competition with a particular company, you shouldn’t review it.
Hold onto documentation that shows you’ve had an experience with the company because you might be asked to verify your experience.
We expect you to be a respectful contributor to our platform. So play nice. Don’t post anything harmful, hateful, discriminatory, defamatory or obscene. And don’t lie, bully, blackmail, make threats or do anything illegal.
Keep it civil and friendly
Freedom of speech gives you the right to express yourself, but there’s a line between appropriate and inappropriate. At the extreme end, the law prohibits defamatory statements. This includes accusatory statements that are untrue or not yet proven to be true. To avoid that, check first that the company has approached your problem respecting the ongoing T&C agreement, which is legal binding for both (client & business).
If you’ve had a negative experience, instead of pointing an angry finger, a more credible approach is to adopt a calm, sober tone. Simply explain what took place. Honestly, write in details how the company dealt with you during the engagement of their services. What the company did to assist you with your issue/problem. Then, leave it to readers of your review to draw their own conclusions. This might also mean that the company will be more willing to engage with you to address the problem. And Remember: The company has records/documents of you that can prove a review as inaccurate and/or false. As a consequence, your review will be removed.
We want to let our clients tell their story (good or bad), but we’re also required to take down words and statements that unjustly cause significant damage to people’s reputations. The most powerful reviews explain what took place and leave it to readers to draw their own conclusions.
These guidelines are just that: guiding principles. Please understand that we have the final say with regard to the interpretation and application of these guidelines, and we can update them at any time.